Question 1

Why should I work with WP Agents?

Accepted Answer

There are multiple things we are providing to our customers as per the following: We offer 24/7 security protection, converting web to the mobile app, plugin and theme updates, website speed optimization, daily backup, free hosting, free website edits, and SEO optimization, etc. The awesome thing is a FREE trial period for 2 months with all these included.

Question 2

How do I send you my login credentials?

Accepted Answer

There are 2 secure options! You can:
1. Include the necessary login credentials during checkout while placing an order.
2. Reply email to your welcome email just after you check out with all your login credentials

Question 3

What's included in your website's unlimited edits? or not included?

Accepted Answer

Unlimited edits do include edits to content changing, headers or footers, changing plugin settings, banner changing, blog content or context edits, adding a new landing page, changing images or text, adding coupon codes.

In unlimited edits do not include custom development, plugin theme updating custom code changing, graphic design, creation of content, or building out a new website or subdomain.

Question 4

What if I have multiple sites that need to be managed?

Accepted Answer

No issue! WP Agents can manage websites for you whether you’re running 1 or 10. Our care plans each cover one single site, domain, subdomain. If you have more than one website then you need to choose different plans for each website depending on the needs of each individual site.

Question 5

What if an update breaks my site?

Accepted Answer

Don’t worry! We’ll fix it, or we’ll roll it back to the previous version of the site. Sometimes conflicting plugins need to be replaced and we can help with that too

Question 6

Is there a discount for multiple sites?

Accepted Answer

Of course, You need to contact us by submitting this form.

Question 7

Is there a monthly or annual contract?

Accepted Answer

No contract, you can cancel the monthly and annual plan any time in between of the first 2 months FREE trial period.

Question 8

WP Agents provide hosting or not?

Accepted Answer

Yes, we do provide 100% dedicated Premium WordPress hosting. To make your site run as fast and smooth as possible & it’s included in our STANDARD and PRO plan.

Question 9

How do I communicate with the support agent?

Accepted Answer

If you any have any query or question in your mind, feel free to ask us at support@wp-agents.com

Question 10

Do you clean up malware on the website?

Accepted Answer

Our WP Agents care plan does clean up the malware & diagnose the site for any vulnerable part and fix them, so that, you do not face any issues as well as covered under all of this in our care plans.

Question 11

What's the next step after subscribing WP Agents plan?

Accepted Answer

After subscribing to any of our plans, you will receive an invoice at the e-mail ID provided by you. Then, if you haven’t shared credentials while subscribing time. Meanwhile, we will be setting up such as maintenance, backups, and up-gradation of core files, themes, and plugins. Within 24-48 hours, we will be starting an audit on your site and will be sharing our improvement suggestions with you.
 
However, the speed enhancement of the site can take up to a week as we will be optimizing core files as well as themes and plugins properly. We believe in delivering the best services without compromising on your site’s speed. Moreover, our team will let you know how they are working with your website.

Question 12

What is your refund policy?

Accepted Answer

There is no refund policy because the first 2 months we are proving FREE WordPress maintenance so in between we are no charging a single penny so in between if you’re not happy with us then you can cancel the plan anytime.

Question 13

Where do you store backups?

Accepted Answer

Backups are stored on a separate server. If anything happens your website covered 100%. We can always restore the backup.

Question 14

Can I change my WordPress website care plan?

Accepted Answer

Yes, you can change your care plan at any time. You need to contact us by submitting this form.

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